Contact information
Contact Us
We're here to help. Whether you have a question about a product, need help with an order, or just want to get in touch, our team is ready to assist.
Get in Touch
For all inquiries, please email us at:
We aim to respond to all messages within 1–2 business days (Monday through Friday, excluding U.S. federal holidays).
What to Include
To help us resolve your inquiry as quickly as possible, please include the following where relevant:
- Your full name
- Your order number (if your inquiry relates to an existing order)
- A clear description of your question or issue
- Photographs (if reporting a damaged, defective, or incorrect item)
Common Inquiries
- Order Status & Tracking — Please refer to the tracking information in your dispatch confirmation email. If you need further assistance, contact us with your order number.
- Returns & Refunds — See our Return Policy for full details on how to initiate a return.
- Shipping Questions — See our Shipping Policy for processing times, delivery estimates, and international shipping information.
- Product Questions — Detailed product information is available on each product page. For questions not answered there, email us directly.
- Wholesale & Partnership Inquiries — Please email us with the subject line "Wholesale Inquiry" or "Partnership Inquiry" and include details about your business.
Business Information
Valyx Labs is owned and operated by:
Aspen Peak Solutions LLC 439 Hickory Dr Lyons, CO 80540 United States
Aspen Peak Solutions LLC is a limited liability company registered in the State of Colorado, United States.
Customer Support Hours
Our team monitors inquiries Monday through Friday, 9:00 AM – 5:00 PM Mountain Time (MT), excluding U.S. federal holidays.
Messages received outside of these hours will be answered on the next business day.
We appreciate your business and look forward to hearing from you.